What are your shipping methods?

BYPM has 2 order collection options: Pick Up & Express postage.

All orders are packed 1-2 hours from being placed and are dropped off to a post office as soon as packed.

We only send orders as express to ensure your order arrives as soon as possible.

Express Shipping Flat Rate $13


Can I make an order and pick it up?

Yes you can!


All orders are packed 1-2 hours from being placed and you will receive a text message as soon as your order is ready for you with all relevant information including address.

If you need your order asap please contact us.

Can I track my order?

Yes you can.

If you choose the express postage option you will be given a tracking number once your package has been shipped.

If you choose the pick up option, as soon as your order is packed you will receive a message with information regarding parcel pick up & location.

General questions

I want to book an appoinment with you!

We love to hear it & cant wait to have you in!
All appointments must be made prior to arrival with deposit to secure. Click Salon Services

Do you also have a physical store?

We sure do! Come and view all our great stock, cosmetics & more instore, face to face in Brisbane.

Please contact for instore viewing times.

Refunds & Exchanges

Prior to using our products, please ensure you have read and understand all the directions on the product label and on our website, so that you are able to use the product correctly. In the case the package is redirected and shipped back to By Priscilla Martin and the items are received in the same condition as sent to the receiver, we will re-send the order back out at the customers expense only. BYPM is in not responsible for any Aus Post issues, although we will do our best. Please note, any return shipping fees will need to be sent to BYPM prior to re-sending. If you have experienced a fault with your product, we want to help! Please contact us within 24 hours of receiving your package at bypriscillamartinptyltd@outlook.com along with your order # as the subject. The items must be unopened, unused and in the same condition you received them in order to be eligible for a return. If we agree, returns will be processed within 3 - 7 business days.

Shipping charges to exchange will be applied. Any unauthorised returns will not be processed and/or accepted.