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Shipping & Returns

Shipping & Returns

AU SHIPPING CHARGES:

$13 express rate - Express 1-3 day delivery 

All orders will be sent via Express Postage.

EXPRESS SHIPPING

All orders must be placed by 12pm AEST to be shipped out same day Mon-Fri (excluding public holidays).  Australia Post offers 1-2 Business Days on shipping. Tracking details will be sent via email. Please keep in mind it is out of our control once your order has been shipped and By Priscilla Martin Pty Ltd is not liable for lost or stolen items although will help however possible.

INTERNATIONAL SHIPPING

Same day shipping applies for international orders. Prices do vary depending location. Base rate is $20.

RETURNS

If you have an item you believe to be faulty we will need it returned via express shipping at your cost so we can inspect the item in question and confirm them as faulty.  Once we have come to a conclusion you will be notified via email for an exchange, credit or refund.

PICK UP

Local Brisbane pick up hours are Monday-Friday 9am-9pm & Saturday 8am-12pm. Please wait until you receive your 'pick up ready' notification before arriving/organising pick up.

TAX & GST

All orders will have the GST calculated at the checkout. The GST fee will vary depending on the total order cost. Each order covers a 10% GST fee to cover the Goods and Service fee.

By Priscilla Martin is not liable for, or can we offer any specific advice or information regarding any customs-related fees that may occur for international orders.